Changelog
Follow up on the latest improvements and updates.
RSS
Training is NetGym's new built-in learning system. Create courses for onboarding, certifications, brand standards, or new class formats, and see exactly who has completed them, all in the same place you manage your team.
What you can do
- Build multi-topic courses.Organize content into topics and steps with rich text, images, YouTube or Loom video, and embedded PDFs.
- Add quizzes.Use scored or ungraded quizzes, set retry rules, and lock progress until a learner passes.
- Draft privately, publish when ready.Drafts stay visible only to authors and publishers until you go live.
- Assign by location, team, skill, or role. Audiences update automatically, so new staff who match get the course without extra work.
- Track completion business-wide. The Assignments tab shows every staff member's progress in one table.
- Give staff one simple place to learn. Everyone sees their assigned courses in My Learning.
Flexible permissions
Set access at the role level in Settings → Permissions, then add collaborators per course. Subject-matter experts can write content without managing who takes it, and managers can assign and follow up without editing the material.
Getting started
Go to Knowledge Center → Training. Training is available on the Elevate plan. Contact your CSM to learn more.
Learn more in our help center
new
improved
Web
Users page: new Pending tab and clearer statuses
Managing who's in your account just got easier! The Users page now has three tabs:
- Active: people who can log in
- Pending: people who've been added to your account but can't log in yet
- Inactive: people who've been deactivated, had an invite revoked, or been removed from your list
What's new:
Filters
- Filter pills on every tab with live counts (Not yet invited, Invited, Needs info, and No response after 7 days)
- Status details under each status, like "Synced Aug 22" or "Waiting 3 days", so you can see how someone got there
Alerts
- "Needs info" column that shows exactly what's missing for each person (email, locations, skills, teams, and more)
- "Ready to invite" and "Missing details" call-outs on the Pending tab, with one click to select everyone who's ready
New Actions
- "Remove User" to remove profiles you'll never invite, like HQ logins or shared emails, without deleting them. Restore them anytime.
- "Mark as Inactive" revokes their NetGym invite. It signs the person out everywhere and removes them from sub invites, dropdowns, and notifications
You can now add users to integrated accounts before they have a profile in the scheduling system. This is also perfect for accounts that want to add people into NetGym, but do not want to grant them staff access in their booking platform.
- This option is off by default and must be enabled by NetGym support.Once it's on, anyone with "Create user" permission gets an Add user button on Settings > Users.
- These users get a "non-synced" chip. When their profile later syncs, they merge automatically into one user, matched by email.
- Non-synced users cannot be invited to sub requests.
new
improved
Web
Bulk "invite to past requests" on users
We've added an easier way to invite users to all open and pending requests:
- Invite users to open requests in bulk — select multiple users and use 'Invite to Requests' to instantly match them to eligible open and pending sub and cover requests
- New 'Invite to Requests' option added to each user's action menu (⋮) for quick single-user access
- Invitations are automatically scoped to each user's permissions, skills, locations, and/or teams
- Users with sub request permission are invited to class sub requests; users with shift coverage permission are invited to shift cover requests
improved
Web
# Days Expired Filters on Documentation
We've added an easy way to filter expired documentation by # of days expired
- Filter expired documents by how long they've been overdue using preset ranges: 0–30, 31–60, 61–90, or 91+ days
- Custom Range filter lets you enter any specific day range to find exactly the expired documents you need
- The exported file includes a new Days expired column, placed after the Expiration Date column.
new
improved
Mobile
Web
"Class Block" Option for Permanent Class Opening Posts
Small but handy update live for Permanent Class Openings!
You can now post openings for a
block of classes
— not just single class times. When creating a Permanent Class Opening, there's a new toggle to switch between 'Single class' and 'Block of classes'. From there, you set a block name (optional), location, start/end times, and a start date. Instructors accept the whole block, which means less back-and-forth for recurring or grouped slots.All other Permanent Class Opening behavior stays exactly the same
Notes are now available on a user's profile! You can now add notes to any staff member's profile — perfect for logging shoutouts, follow-up reminders, or anything worth remembering between check-ins.
- Add notes directly to any staff member's profile to track standout moments, follow-ups, or important context
- Choose note visibility: keep notes Private (only you) or share with All Managers across locations
- Optionally share a note directly with the staff member using the 'Also share with [name]' toggle
- Recent notes surface on the staff Overview tab so key context is always a glance away
- Edit or delete your notes anytime from the Notes tab on any user profile
Learn more here
Note: This feature is only available on web right now
new
improved
Mobile
Web
Posts Redesign + New Features!
We've redesigned and revamped posts!
- Posts is now a standalone section (separate from Chat) with its own navigation entry and unread badge count
- New 3-panel inbox layout makes it easy to scan, filter, and act on posts by type
- Compliance posts now show due dates with urgency coloring so nothing slips through
- Create any post type in a guided 4-step flow — no more scrolling through a single long form
- New features include: Header image or giphy and our brand new editor which allows wide range of formatting & embedded options for videos & images
- Admins can still track engagement per post with sent, received, read, and acknowledged counts — down to the individual staff member
Includes updates to the mobile app – update to version 14.2 to check it out!
new
improved
Web
Auto-assign documentation based on audience criteria
You can can now fine-tune who you auto-assign a documentation category to!
When creating documentation categories, toggle on "automatically add this category to users" and choose your audience by: Location, Team, Skill, and Role. Any new user added to the system who matches the criteria will have this category added to their profile.
- You can additionally check "also add category to all existing users that match above criteria" to assign to existing staff who meet the selected audience criteria.
Read more here
new
Mobile
Web
Overtime Compliance
Overtime Compliance rules let you set daily, weekly, and consecutive-day limits globally, by state, or by location — with US states pre-filled from labor law defaults
- When enabled, compliance warnings will now surface in the Sub Request Board, Cover Request Board, Team Schedule, and shift/class creation flow before you approve a potentially non-compliant assignment
- Team-level overrides let you set different limits for specific teams on top of your global or state rules
- Approving a flagged request requires an explicit confirmation, and every override is logged so you can audit who approved what and why
- New Compliance Overrides report shows which approvals led to violations and which team members are running over their limits
Read more in our help center here
Available on our Elevate plan
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