Changelog
Follow up on the latest improvements and updates.
RSS
You can now add users to integrated accounts before they have a profile in the scheduling system. This is also perfect for accounts that want to add people into NetGym, but do not want to grant them staff access in their booking platform.
- This option is off by default and must be enabled by NetGym support.Once it's on, anyone with "Create user" permission gets an Add user button on Settings > Users.
- These users get a "non-synced" chip. When their profile later syncs, they merge automatically into one user, matched by email.
- Non-synced users cannot be invited to sub requests.
new
improved
Web
Bulk "invite to past requests" on users
We've added an easier way to invite users to all open and pending requests:
- Invite users to open requests in bulk — select multiple users and use 'Invite to Requests' to instantly match them to eligible open and pending sub and cover requests
- New 'Invite to Requests' option added to each user's action menu (⋮) for quick single-user access
- Invitations are automatically scoped to each user's permissions, skills, locations, and/or teams
- Users with sub request permission are invited to class sub requests; users with shift coverage permission are invited to shift cover requests
improved
Web
# Days Expired Filters on Documentation
We've added an easy way to filter expired documentation by # of days expired
- Filter expired documents by how long they've been overdue using preset ranges: 0–30, 31–60, 61–90, or 91+ days
- Custom Range filter lets you enter any specific day range to find exactly the expired documents you need
- The exported file includes a new Days expired column, placed after the Expiration Date column.
new
improved
Mobile
Web
"Class Block" Option for Permanent Class Opening Posts
Small but handy update live for Permanent Class Openings!
You can now post openings for a
block of classes
— not just single class times. When creating a Permanent Class Opening, there's a new toggle to switch between 'Single class' and 'Block of classes'. From there, you set a block name (optional), location, start/end times, and a start date. Instructors accept the whole block, which means less back-and-forth for recurring or grouped slots.All other Permanent Class Opening behavior stays exactly the same
Notes are now available on a user's profile! You can now add notes to any staff member's profile — perfect for logging shoutouts, follow-up reminders, or anything worth remembering between check-ins.
- Add notes directly to any staff member's profile to track standout moments, follow-ups, or important context
- Choose note visibility: keep notes Private (only you) or share with All Managers across locations
- Optionally share a note directly with the staff member using the 'Also share with [name]' toggle
- Recent notes surface on the staff Overview tab so key context is always a glance away
- Edit or delete your notes anytime from the Notes tab on any user profile
Learn more here
Note: This feature is only available on web right now
new
improved
Mobile
Web
Posts Redesign + New Features!
We've redesigned and revamped posts!
- Posts is now a standalone section (separate from Chat) with its own navigation entry and unread badge count
- New 3-panel inbox layout makes it easy to scan, filter, and act on posts by type
- Compliance posts now show due dates with urgency coloring so nothing slips through
- Create any post type in a guided 4-step flow — no more scrolling through a single long form
- New features include: Header image or giphy and our brand new editor which allows wide range of formatting & embedded options for videos & images
- Admins can still track engagement per post with sent, received, read, and acknowledged counts — down to the individual staff member
Includes updates to the mobile app – update to version 14.2 to check it out!
new
improved
Web
Auto-assign documentation based on audience criteria
You can can now fine-tune who you auto-assign a documentation category to!
When creating documentation categories, toggle on "automatically add this category to users" and choose your audience by: Location, Team, Skill, and Role. Any new user added to the system who matches the criteria will have this category added to their profile.
- You can additionally check "also add category to all existing users that match above criteria" to assign to existing staff who meet the selected audience criteria.
Read more here
new
Mobile
Web
Overtime Compliance
Overtime Compliance rules let you set daily, weekly, and consecutive-day limits globally, by state, or by location — with US states pre-filled from labor law defaults
- When enabled, compliance warnings will now surface in the Sub Request Board, Cover Request Board, Team Schedule, and shift/class creation flow before you approve a potentially non-compliant assignment
- Team-level overrides let you set different limits for specific teams on top of your global or state rules
- Approving a flagged request requires an explicit confirmation, and every override is logged so you can audit who approved what and why
- New Compliance Overrides report shows which approvals led to violations and which team members are running over their limits
Read more in our help center here
Available on our Elevate plan
new
Web
Move User to Inactive
You can now revoke a user's NetGym access quickly without needing to remove them from your scheduling system.
To make a user profile inactive:
- Go to Settings > Users
- Click on the ... menu
- Select "move to inactive"
- Confirm (and if needed, open assigned subs)
Restrictions/Warnings:
- If the user is an approved sub for any future classes, you will be prompted to reopen those requests before moving forward.
- You can only move users to inactive who are a lower role than you
NOTE: With this update, we've also renamed "pending invite" to "not yet invited" for clarity.
new
improved
Web
New User Profile
We've update the user profile experience to include tabs for:
- Overview: quickly see upcoming schedule, assigned documentation, and assigned training
- Personal info
- Notification settings
- Documentation
- Availability
- Time clock entries
Note, tabs vary depending on plan-level access and which features are enabled!
Coming soon: Staff notes!
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