Changelog
Follow up on the latest improvements and updates.
RSS
improved
Web
Bulk Update Roles
Select multiple users (or all users across multiple pages) and update their role!
Note: If you are updating the role to a manager role, you will need to go into each user and assign their managing locations as well.
new
Mobile
Web
RSVP Capacity on Events
Set an RSVP limit for events with limited capacity!
- Managers can set a max capacity on Event posts
- Users RSVP-ing to the event will be able to RSVP "yes" if the cap has not been met
- Users RSVP-ing to the event will notbe able to RSVP "yes" if the cap has been met and see messaging about the cap being met
- When capacity has been met, users can still RSVP "maybe" or "no"
The Activity Timeline gives
managers
a full chronological record of every action taken on a sub request, directly within the request details page.
Note: events will begin being tracked on August 26th, 2025. Events that happened prior to this date will not be shown in the activity timeline.
Read more in our knowledge base
Ability to search within a channel or chat for text within messages sent on the mobile app.
Available on app version 13.4.5
In preparation for our upcoming Shift Scheduling feature, we have added two new custom roles: Front Desk Manager & Front Desk Employee. These roles mirror "Fitness Instructor" and "Fitness Manager" right now and can be assigned to any user!
new
Mobile
Share that I'm subbing to social
Ability to share a branded experience showcasing the classes I'm subbing to my social media.
From the sub request details page, select the new "share" button and swipe through 4 branded options before sharing to social or any other native options!
Available on version 13.4.1 of the mobile app
new
Mobile
Web
Notifications
Customize notifications by type and channel
This update allows users to configure subbing and manager notifications by specific types (e.g., invites, approvals, reminders) and lets users pick their preferred channels (email, push, sms), making notifications more actionable and personalized.
Subbing:
Toggle Customize notifications by type and channel to expand detailed options:
- Subbing Invitations
- Subbing Reminders
- Urgent Sub Requests (within 24 hours)
- Tags or Comments on My Requests
- Sub Request Created on My Behalf
- Sub Request Updates
- Someone Accepts My Sub Request
- I’ve Been Approved to Sub
- My Request Has an Approved Sub
- My Request Was Reopened by My Sub
- My Request Was Canceled or Deleted
- Someone Else Was Approved for a Request I Accepted
- Manager Update to Sub Request
For each type, select which channels (Email, Push, SMS) should apply.
Manager:
Expanded options include:
- New Sub Requests
- Urgent Sub Requests (within 24 hours)
- Manager Escalations
- Sub Requests Pending Approval
- Sub Request Has Been Approved
- Sub Request Updates
- Settings Errors (e.g., skills not assigned, class not synced)
- Approval Errors
- Request Was Canceled or Deleted
- Manager Updates
For each type, select which channels (Email, Push, SMS) should apply.
Read more in our knowledge base
new
improved
Mobile
Web
New cancel reasons
When cancelling a class, I can now select from two additional reasons:
- Facilities/maintenance
- Weather
We've also added "cancelled reason" as a column in both the Instructor History report in Insights and the export of "All Requests"
This update is available on mobile app version 13.3.2
new
improved
Mobile
Web
Require app pop up for posts
We've added a toggle when creating posts that requires the post to be acknowledged/read on mobile before continuing to use the app.
When staff log into app, pop up appears
- Compliance: cannot be dismissed until user acknowledges
- Event: cannot be dismissed until user RSVPs
- Announcement: user can view full post or dismiss
- PCO: cannot be dismissed until user responds
new
Web
AI Insights Chat
An AI-powered chat interface that allows users to query and interact with NetGym insights data conversationally. This feature will provide real-time, contextual answers and summaries about subbing data, enabling users to make faster, data-informed decisions without navigating static dashboards.
Reach out to our team about getting this enabled for your plan!
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