Multiple Roles | Customer Requests

Multiple Roles

Misty rose Bovid

We are using Netgym for documentation for our fitness team. Thank you for adding PT as a role!! Can we have someone have multiple roles? We have several PT's that are also GX instructors and I do not want to have them have to create 2 accounts for documentation. Thanks!

November 17, 2025

Danielle Orlick

Hi Misty rose Bovid! As lindsay mentioned, we wont allow 1 user to have multiple roles as that's where the permissions come into play. However, can you elaborate on why they need 2 roles? If 1 person needs docs for both PT and GX, could they just have the the 2 categories added to their profiles?

Lindsay Thomason

Hi Erica! Users can only have one role so we recommend assigning them whichever will be the "higher" role! Reach out via the chat widget or help@netgym.com if you have any questions on this!