Customer Requests

From instructor subbing point of view: Time Clash at the same time for a different studio (MBO specific ask)- If instructor schedule already at another location at the same time > sub blocked. Overnight XX-hour break between shifts. In Australia the Fitness Award has work hour rules. E.g if the last class an instructor teaches for the day ends at 6:45pm, the earliest class they can pick up the next day would be in XX hrs from then. Having the option to set what those hours are. If instructor went to pick up sub request, they would be blocked or unable to submit

We recently had a teacher accept an open sub invitation when she was already scheduled to teach a class on our MarianaTek calendar (not a sub, just an infrequent class that she's the permanent instructor for). It would be great if NetGym was able to pull data from our MT calendar to recognize and flag if a teacher is trying to accept a sub when they're already teaching, similar to the existing function that flags subs trying to double sub classes.

Id like to be able to edit the sub approval settings by how far out a sub request is sent out. Example: if it's 2+ weeks out from the class, the requesting instructor approves of the sub, but if its within 2 weeks of class than management approves

I’d like to request that Netgym sends a confirmation email to instructors when they submit a sub request. The reason for this request is that I’ve had a few employees mention they submitted requests when, in reality, they hadn’t. If their original request triggered a confirmation email, it could help prevent confusion and resolve this issue from an HR standpoint. Let me know if this is something that can be set up. Thanks so much for your help!

Auto approve for the primary skill but ask for manager approval for the secondary skill.

Create, send, and accept subs within the chat feature. Ability to tag other users and allow them to quickly see and accept a request.

Summary: Indication when a class has already been added to their calendar. Currently, they manually add approved subbed classes to calendar but sometimes forget or duplicate entries as there is no indication on button as to event is added or not Requested Feature: Change the "Add to Calendar" button color or state once a class has been added. Provide a visual cue to prevent duplicate calendar entries. User Impact: Helps instructors manage their schedule efficiently. Reduces errors and confusion.

https://www.loom.com/share/d5561fca8ad4452fa0dfffe305884e38?sid=58ed8e9d-1a15-47e1-ab5f-f13263796607 Issue: Currently, NetGym does not detect when a duplicate sub request is created for the same class. This allows different users to unknowingly create and approve multiple sub requests for the same session, leading to confusion and scheduling conflicts. Example: A sub request for a 10:45 AM class was originally created by Lucila on Dec 21. Another sub request for the same class was later created by Jenny on Feb 27, resulting in two separate approvals for the same time slot. Instead of creating a new sub request, Jenny should have reopened the existing request. Current Workaround: The team must manually check for existing sub requests before creating a new one. Now the manager has to delete the duplicate. If a sub needs to withdraw from an approved request, they should reopen the existing request instead of submitting a new one. Proposed Solution: 1️⃣ Duplicate Detection & Prevention: Implement a duplicate check when a user attempts to create a new sub request. If a request already exists for the same class, time, and location, prompt the user with a warning: “A sub request already exists for this class. Do you want to reopen the existing request instead?” Provide a "Reopen" button similar to when we are integrated with the scheduling system 2️⃣ Restrict Multiple Requests for the Same User: If a user is already approved to sub for a class, prevent them from creating a new request for the same class. Display an error message: “You are already approved to sub for this class. If you can no longer teach, please reopen the existing request.” 3️⃣ Improve Reopen Visibility: Ensure the "Reopen Request" option is clearly visible on both web & mobile so users are guided toward the correct workflow. Future Considerations: The double-booking prevention feature (which prevents a sub from being approved across two different requests at the same time) is already in development but does not address duplicate request creation—this ticket is a separate enhancement. Consider adding admin-level controls to merge duplicate requests in case they slip through.