Customer Requests

Use case: We noticed that instructors who accept a sub request are not in order of when they accept and this has caused confusion. Is there a way to make this the case? Our SOP has been to accept the name at the top of the list because our understanding was they were the first one to accept. Now we are seeing that is not the case

Add column to show, Date and time stamp when the sub request is approved next to Approved status

Give managers more insight and control into submitted documentation with the ability to mark as approved or re-send to instructors for a re-upload.