Customer Requests

Allow users to choose a notification sound different from the system sound.

Would love a feature that can automatically alert management if a class has two or fewer bookings, five hours before the scheduled start time. At the moment, we monitor this manually, but an automated notification would be really helpful. It would allow management to be alerted in advance so we can notify the relevant team members and take any necessary action.

When you get a notification from chat, it just says who the chat is from. Would you be able to put on the radar to further describe where this chat is coming from? For example if its from a certain group chat, then the notification also labels that shelby is sending a message in x group chat. Right now, they come through down as the below which makes it a little confusing if its a direct chat or communication from a group.

I'd like my front desk team to have the same capabilities for customization as my instructors have. (last minute requests, urgent requests etc)

As a substitute-only instructor, I only get paid when I cover a class. Therefore, I need text notifications sent to my cell phone immediately for all substitute requests, regardless of the timeframe between the class date and the sub creation date.

Hi there - our ADP system automatically terminates an employee of they have not worked in 90 days. We have some instructors that only sub. Would there be a way to notify an instructor & their manager, that they have not taught or subbed for 60 days? A way to warm them, so that don't accidentally get terminated.

I would love to have a reminder go out for more of our studio schedule in addition to classes that are subbed classes. For example, our weekend schedule on Saturday and Sunday rotates every week of the month so that we have variety at the studio as well as my instructors don’t work every single weekend of their life. I would love to be able to set up reminder text and emails for these days (Saturday and Sunday) that go out to every single week, not just the weeks when my instructors are subbing. Olivia and the Club Pilates Chicago Regional Manager requested more automated reminders/notifications for instructors when their sub requests are still open, such as at 30 days, 7 days, and 3 days before the class.

I wanted to check in and see if there was a way to change the phone notification pop up display to show what \date/time the request is as a priority. Currently when a notification pops up as a manager you can only see "Trufusion Walnut Creek: Name needs a sub: 60min Tru Hot Pilates at". Because we received 69 sub requests in May alone and allow for 2 months of subbing; the notifications pop up so frequently but I would like to have a quick view on what the date and time of class is so that I know whether to act urgently or not. Otherwise the notifications are pointless. Thank you for considering!

Hey, many teachers work at different companies. They've informed us they only receive notifications for the last studio shown on their app. They've all told us it would be better if they received notifications for everything instead of studio "drop down" specific. Thanks!