Customer Requests

From instructor subbing point of view: Time Clash at the same time for a different studio (MBO specific ask)- If instructor schedule already at another location at the same time > sub blocked. Overnight XX-hour break between shifts. In Australia the Fitness Award has work hour rules. E.g if the last class an instructor teaches for the day ends at 6:45pm, the earliest class they can pick up the next day would be in XX hrs from then. Having the option to set what those hours are. If instructor went to pick up sub request, they would be blocked or unable to submit

Can we put a feature request about the appointments? We would like to sub them

We recently had a teacher accept an open sub invitation when she was already scheduled to teach a class on our MarianaTek calendar (not a sub, just an infrequent class that she's the permanent instructor for). It would be great if NetGym was able to pull data from our MT calendar to recognize and flag if a teacher is trying to accept a sub when they're already teaching, similar to the existing function that flags subs trying to double sub classes.

We have coaches and assistant coaches and need both users to be able to request coverage for the class.

Id like to be able to edit the sub approval settings by how far out a sub request is sent out. Example: if it's 2+ weeks out from the class, the requesting instructor approves of the sub, but if its within 2 weeks of class than management approves

If I don't know if I can sub a class 80 days from now, I have to see that email everyday. It's like a friend asking for a ride to the airport every single day for 4 months before the day. Right Now users will have to Decline to stop notifications, but they should click MayBe if they are thinking to accept it at later stage, or FM should ask them if the sub request is not getting covered and still open before 24 hours of class if they can take it up:-

how do I mask who has accepted the sub request to both the requestor and the rest of the team?

I’d like to request that Netgym sends a confirmation email to instructors when they submit a sub request. The reason for this request is that I’ve had a few employees mention they submitted requests when, in reality, they hadn’t. If their original request triggered a confirmation email, it could help prevent confusion and resolve this issue from an HR standpoint. Let me know if this is something that can be set up. Thanks so much for your help!

allow users to provide a custom reason for why the sub request was deleted

I’ve noticed that sub requests currently appear sorted by class time. Is there a way to have them grouped by studio instead? For example, if there are requests for 12:30 Bear, 1:30 Bear, 2:30 Bear, and also 12:00 Pike, 1:00 Pike, I’d like to see all the Bear studio classes grouped together and all the Pike classes grouped together, rather than listed strictly by time. It's becoming confusing for instructors when we have multiple request for the same day: